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In: Changing electricity providers, How to switch electric providers, Switch electricity companies

Did you know that the electricity fireflies produce using chemical energy is more efficient than one of the most well known electrical inventions, the light bulb? Fireflies only lose 7% of their energy to heat, while ordinary light bulbs, on the other hand, lose 95 percent. When you want toContinue Reading

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In: Building customer loyalty, How to make customers feel special, Increasing customer loyalty

According to the 2012 Forrester Customer Service Index, only 37% of brands received good or excellent customer experience index scores. Some 64%, however, received ratings of “OK,” “poor,” or “very poor” from their customers. Though measuring customer satisfaction is not always a priority for many businesses, and some find thatContinue Reading

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In: Customer trust and loyalty, How to build customer relationships, Importance of integrity in business

How did the popular furniture stores achieve their notoriety? Is it because they’re known as affordable furniture stores or could it possibly because they’ve been successful at building customer relationships to achieve brand loyalty? Believe it or not, popular furniture stores gained their esteemed reputations not only through competitive pricing,Continue Reading