Did you know that the electricity fireflies produce using chemical energy is more efficient than one of the most well known electrical inventions, the light bulb? Fireflies only lose 7% of their energy to heat, while ordinary light bulbs, on the other hand, lose 95 percent. When you want toContinue Reading

According to the 2012 Forrester Customer Service Index, only 37% of brands received good or excellent customer experience index scores. Some 64%, however, received ratings of “OK,” “poor,” or “very poor” from their customers. Though measuring customer satisfaction is not always a priority for many businesses, and some find thatContinue Reading

How did the popular furniture stores achieve their notoriety? Is it because they’re known as affordable furniture stores or could it possibly because they’ve been successful at building customer relationships to achieve brand loyalty? Believe it or not, popular furniture stores gained their esteemed reputations not only through competitive pricing,Continue Reading

Communication is the center to all relationships. That includes relationships made within the business atmosphere. Unfortunately, small problems can turn into large ones when they are not properly brought to attention and discussed. To avoid problems like this here are a few business communication tips that you may want toContinue Reading