According to the 2012 Forrester Customer Service Index, only 37% of brands received good or excellent customer experience index scores. Some 64%, however, received ratings of “OK,” “poor,” or “very poor” from their customers. Though measuring customer satisfaction is not always a priority for many businesses, and some find thatContinue Reading

If you have a small business, especially if it is in a field with many competitors, ensuring that you are very visible in your community can be essential to drawing in new customers and succeeding. Child care marketing strategies generally have to account for these things. Even in a smallContinue Reading

How did the popular furniture stores achieve their notoriety? Is it because they’re known as affordable furniture stores or could it possibly because they’ve been successful at building customer relationships to achieve brand loyalty? Believe it or not, popular furniture stores gained their esteemed reputations not only through competitive pricing,Continue Reading

In manufacturing, accuracy is everything. With so many moving parts, a deviation of a fraction of a millimeter can ruin an entire run of pieces. Vibration control is an essential part of any manufacturing project, especially large scale projects and dedicated facilities. Here are just a few places where vibrationsContinue Reading

If you sell any kind of product, you know that fulfillment can be a massive obstacle to overcome. Storage, order processing, shipping… dealing with all of it “in house” can be a major drain on resources and capital, not to mention space. Luckily, traditional fulfillment and ecommerce fulfillment solutions existContinue Reading

Communication is the center to all relationships. That includes relationships made within the business atmosphere. Unfortunately, small problems can turn into large ones when they are not properly brought to attention and discussed. To avoid problems like this here are a few business communication tips that you may want toContinue Reading

There are quite a few resources online if you’re looking for business plan tips. Whether you’re looking for general business tips, tips for businesses in your industry, or tips specifically for your market, these tips for formulating a business plan can be found online. A business plan is an essentialContinue Reading