If you sell any kind of product, you know that fulfillment can be a massive obstacle to overcome. Storage, order processing, shipping… dealing with all of it “in house” can be a major drain on resources and capital, not to mention space. Luckily, traditional fulfillment and ecommerce fulfillment solutions exist to take this daunting task off your plate, and put it in the hands of the professionals, which helps you and your customers have the smoothest experience possible.
The convenience of fulfillment centers (also called pick and pack facilities) is obvious to you as a business owner. Space, cost, HR hurdles, and shipping headaches are all handled by experts, which also allows for your customers to receive great service, from the time they place their order to the moment it arrives at their doorstep. And you get the peace of mind that comes with knowing your products are safe, secure, and ready to ship
Maintaining your own fulfillment services can also take a great deal of resources and manpower, not to mention taking focus away from what should be your primary function… making and selling a great product. The focus of pick and pack facilities, on the other hand, is nothing BUT fulfillment, so they can spend the time to do the job right. Pick and pack centers maintain an average of over 98% accuracy when shipping an order. Can you guarantee that kind of service fulfilling your own orders?
But many fulfillment services offer far more than just accurate shipping and convenient storage. Customer service is their sole purpose, and to that end, they often employ help desks and phone banks for their clients, training their agents to help YOUR customers with questions about YOUR products. And in an increasingly online world, pick and pack centers are adding more and more online support, in the form of live chats, email support, and efulfillment solutions. And if you have any questions about the process, you will receive the same great customer service they show your clients.
Pick and pack centers are a clear “win win” solution for everyone involved. If you are still handling your own product fulfillment, you owe it to yourself to investigate the benefits of outsourcing. It may be the best thing you could do for your employees, your customers, and your business.