Have you ever attempted to call a business to ask a question about a product you were interested in? What happened if you received a voicemail message? It is likely that you hung up. You might have tried to call again, but if you still did not get a live person, then you probably moved on to another company with a similar product. Customers do not give new businesses very much time. They expect their phone call to be answered on the first try. They expect their webpage to work on the first click. When these things do not happen, businesses lose customers.
It is also not realistic that a small business can be available every hour of the day, every day of the week. This is especially true for online shopping businesses or businesses that extend their services across state lines. A small busin