If you want to gain insights about what it is like to be a customer that has experience with your brand, your staff, your store layouts, and more, you should research the top mystery shopping companies and choose a mystery shopper agency that can help you get an outside perspective on your company. Your choice in one of the top mystery shopping companies will send one of their representatives in to your store, dressed just like any other average customer. The mystery shopper will then go about an average transaction or customer service inquiry, make some mental notes about it, and report back to their superiors with a detailed synopsis of their experience. Your selection in one of the top mystery shopping companies will then reach out to you, and let you know about their findings, which can be very telling about what it is like for an average customer to use your store.
Hop on the web, and read some reviews of the top mystery shopping companies. Find out more about what types of clients they have served in the past, what their pricing options are, and what services they have available. It should not be too long at all before you find one of the top mystery shopping companies that is a great match for you and your business when you want to improve customer service.