According to the 2012 Forrester Customer Service Index, only 37% of brands received good or excellent customer experience index scores. Some 64%, however, received ratings of “OK,” “poor,” or “very poor” from their customers. Though measuring customer satisfaction is not always a priority for many businesses, and some find thatContinue Reading

If you have a small business, especially if it is in a field with many competitors, ensuring that you are very visible in your community can be essential to drawing in new customers and succeeding. Child care marketing strategies generally have to account for these things. Even in a smallContinue Reading