Archive for November, 2013
According to the 2012 Forrester Customer Service Index, only 37% of brands received good or excellent customer experience index scores. Some 64%, however, received ratings of “OK,” “poor,” or “very poor” from their customers. Though measuring customer satisfaction is not always a priority for many businesses, and some find that not working on good customer care skills does not hurt them, providing quality customer care is a great way for businesses to set themselves apart. In today’s highly competitive business marketplace that is loaded with companies who offer similar products and services, making customers feel special might make a difference between success and failure.
The idea of taking on the challenge of being able to open a small business is quite enticing for those with an entrepreneurial spirit. However, of the 400,000 or so that start up every year, up to a third will be out of business in the first year, and half will be closed for good in five, according to statistics from the U.S. Small Business Association. There are certainly a number of different factors that influence that trend, and every business will struggle for different reasons. However, getting help from talented small business service professionals can always be a smart move.
One of the main reasons that small businesses could fail is that, quite simply, they lack the visibility needed to consistently attract new customers. In today’s ultra-competitive marketplace, building a
Unlike in the United States, health care in Canada is provided by a publicly funded health care system which is regulated according to the Canada Health Act. Under this system, most procedures are free for patients, as the doctors are reimbursed by the state. The system is funded by taxes and, in some provinces, by annual premiums. On top of the services the government provides, many businesses also offer their employees supplemental coverage. This is usually used to cover things like dental, vision and prescription drug costs that are not otherwise covered under the government plan.
These employer provided plans, combined with out of pocket expenses, end up accounting for almost a third of health care expenditures in Canada. Thus, one of the biggest challenges for Canadian companies,